Privacy Policy
This Privacy Policy explains how The Fiducia Network Ltd collects, uses, stores and protects your personal information when you use our website or services.
Last Updated: 04/06/26
On This Page
Privacy Policy
Who We Are
Fiducia Commercial Network and Fiducia Commercial Finance are trading names of The Fiducia Network Ltd.
The Fiducia Network Ltd is registered in England and Wales (Company Number: 12060834).
Registered Office:
Unit 6 Aura Business Centre
Manners Road
Newark
NG24 1BS
The Fiducia Network Ltd is authorised and regulated by the Financial Conduct Authority (FCA) under Firm Reference Number 917537.
We act as a credit broker and not a lender.
For the purposes of UK data protection legislation, The Fiducia Network Ltd acts as both a Data Controller and Data Processor depending on the nature of the services we provide.
Privacy Policy
This Privacy Policy explains how The Fiducia Network Ltd collects, uses, stores and protects your personal information when you visit our website, submit an enquiry, apply for finance, or use any of our services.
We are committed to protecting your privacy and handling your personal information in a transparent, lawful and secure manner.
The Personal Information We Collect
Depending on the services you require, we may collect and process the following categories of personal information.
Identity Information
Title
Full name
Date of birth
Nationality
Marital status
Identification documents used to verify your identity
Contact Information
Postal address
Email address
Telephone number
Employment Information
Employment status
Employer details
Employment history
Salary and income information
Bonuses, commissions and benefits
Financial Information
Bank account details
Tax information
Existing loans and credit commitments
Credit history
Sources of income
Expenditure information
Details relating to dependants and family circumstances
Special Category Data
In certain circumstances, we may need to process health-related information where it is relevant to a finance application or the services being provided.
Where special category data is required, we will ensure it is processed in accordance with applicable data protection legislation and only where there is a lawful basis to do so.
Lawful Basis for Processing
We process your personal information under one or more of the following lawful bases:
Contractual Necessity
Where processing is required to provide services requested by you, assess your requirements, or facilitate a finance application.
Legitimate Interests
Where processing is necessary for our legitimate business interests and does not override your rights and freedoms.
This may include:
Responding to enquiries
Managing client relationships
Improving our services
Seeking feedback on the service provided
Maintaining records for business administration purposes
Legal and Regulatory Obligations
Where processing is necessary to comply with applicable laws, regulations or requirements imposed by regulatory bodies, including the Financial Conduct Authority.
Consent
Where consent is required by law, we will seek your permission before processing your information and you may withdraw your consent at any time.
How We Collect Your Information
We collect personal information directly from you through:
Meetings and consultations
Telephone conversations
Email correspondence
Website enquiry forms
Finance applications
Documentation supplied by you
We may also obtain information from third parties including:
Credit reference agencies
Employers where relevant
Identity verification providers
Professional advisers involved in your transaction
Publicly available sources and registers
Where electronic verification or credit checking services are used, we will explain how these services operate and the purpose for which they are used.
How We Use Your Information
We may use your personal information to:
Assess your finance requirements
Recommend suitable finance products and services
Submit enquiries and applications to lenders
Verify your identity
Conduct credit and affordability assessments where appropriate
Communicate with you regarding your enquiry or application
Meet legal and regulatory obligations
Respond to complaints or requests
Improve our services and website functionality
Sharing Your Personal Information
We may share your personal information with:
Lenders and finance providers
Regulatory bodies, including the Financial Conduct Authority
Compliance consultants and professional advisers
Solicitors and legal representatives
Surveyors and valuers
Identity verification providers
Credit reference agencies
Technology providers supporting our business operations
We will only share personal information where it is necessary to provide our services, fulfil our contractual obligations, comply with legal requirements, or where we have another lawful basis for doing so.
The sharing of your information does not permit third parties to send you marketing communications unless you have separately consented to receive them.
International Transfers
We do not routinely transfer your personal information outside the United Kingdom or European Economic Area.
Where a transfer outside these jurisdictions is necessary, we will ensure appropriate safeguards are in place in accordance with applicable data protection legislation.
Data Security
We take the security of your personal information seriously.
Appropriate technical and organisational measures are in place to protect your information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is restricted to employees, contractors and service providers who require access in order to perform their duties.
We also encourage you to take appropriate precautions when sending information to us, including password protecting sensitive documents and using secure methods of communication wherever possible.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.
In most cases, records relating to our services will be retained for a minimum period of six years following the completion of our relationship with you.
Certain records may be retained for longer where required by law, regulation, legal proceedings, or regulatory guidance.
Your Rights
Under UK data protection legislation, you have the following rights.
Right of Access
You have the right to request a copy of the personal information we hold about you.
Right to Rectification
You have the right to request that inaccurate or incomplete information is corrected.
Right to Erasure
You have the right to request the deletion of your personal information in certain circumstances.
Right to Restrict Processing
You have the right to request that we limit how we process your personal information in certain circumstances.
Right to Object
You have the right to object to the processing of your personal information in certain circumstances.
Right to Data Portability
You have the right to request that your personal information is transferred to another organisation or provided directly to you where applicable.
You will not normally be charged for exercising your rights.
We will respond to valid requests within one month unless an extension is permitted by law.
Marketing Communications
Where you have consented to receive marketing communications, you may withdraw your consent at any time.
You can unsubscribe from marketing emails by using the unsubscribe link included in our communications or by contacting us directly.
Contact Us
If you have any questions regarding this Privacy Policy, wish to exercise your data protection rights, or would like further information about how we process your personal information, please contact:
Compliance Department
Email: compliance@fiduciagroup.co.uk
Telephone: 01636 614060
Address:
The Fiducia Network Ltd
Unit 6 Aura Business Centre
Manners Road
Newark
NG24 1BS
Complaints
If you have concerns about how we have handled your personal information, please contact us in the first instance using the details above.
If you wish to make a formal complaint, please view our Complaints Procedure for further information on how complaints are handled.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk
Related Policies
For further information about how we use and protect your information, please view the following policies:
These documents provide additional information about your rights, how we handle complaints, and how cookies are used on our website.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, regulation, business practices or the services we provide.
The latest version will always be available on this website.
Questions About Your Data?
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact our Compliance Team.